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DHAG launches resident satisfaction survey 2020

We’re asking residents to provide feedback on their satisfaction regarding new health care services which are now being manged by private contractors.

The services covered in this survey are:

Physiotherapy / Muscular-Skeletal
Ear, Nose and Throat (ENT)

As well as understanding how these services are performing according, this is an opportunity for people to have their say.

Click here to participate

UPDATE - 19th February 2020

Hemel Today features an article on the DHAG survey. Click here to read!

Shocking hygiene rating for Watford General Hospital

Watford General Hospital was given a shockingly low score of 1 out of 5 at a recent environmental health inspection of it’s catering facilities.  Considering that the hospital is feeding very vulnerable people it is particularly disturbing and could be putting patients particularly at risk.

We should expect hospitals, Care Homes and schools to get a rating of 5.  This is not acceptable.  Many eating places routinely achieve a 5 rating.  The report dates back to November and is available here.

A business can be given one of these hygiene ratings:

  1. urgent improvement is required
  2. major improvement is necessary
  3. some improvement is necessary
  4. hygiene standards are generally satisfactory
  5. hygiene standards are good
  6. hygiene standards are very good

UPDATE - Here's an article published in the Hemel Gazette & Express dated 5th February 2020.


The NHC are proud to announce that we have succeeded in raising the £20,000 we need to mount a judicial review against the Herts Valleys Clinical Commissioning Group (HVCCG).  A High Court judge will now review the HVCCG’s decision not to hold a full public consultation on their and the West Herts Hospitals Trust’s proposals for the long-term development of the hospital estate.  They have planned to retain A+E services at Watford General, patching up less than half the dilapidated and crumbling estate there, spending a minimal amount on St. Albans City Hospital and turning Hemel Hempstead Hospital into a medical centre.

Edie Glatter of the NHC said: “We would like to thank the local community for their huge support and generosity and everyone who has helped to spread the word.  You have made it possible for us to reach yet another milestone, following the boost we got a few weeks ago when a judge granted us permission to bring the case, which is only given to about one in five claims, and he also set a cap on our possible costs.  It is essential that the local health bodies now run a full and fair consultation including taking a serious look at building a new hospital on a clear site that everyone in West Hertfordshire can get to.  It is the only way our local hospital provision can be transformed as it truly needs to be because it is in far worse condition than that of most other areas”.

The NHC and our brilliant team of lawyers at Leigh Day and Co together with barristers David Wolfe and Emma Foubister from the Matrix Chambers are now waiting for the date of the full hearing.  This will depend on how busy the High Court is and it may be some months away, though we will be given several weeks’ notice to allow time to prepare documents and submit them by set deadlines ahead of the hearing.

Second fund raising day raises £818

Smiling faces after we'd totted up the incredible £818 we raised on Saturday counting the coins in the Metro's magic money machine.  Thanks to the generosity of people shopping in the Marlowes Centre and outside it has raised our total overall to £17,610 leaving us with only £2,390 to reach our target.

Thanks to everyone who helped standing out in the cold and inside, to the Marlowes Centre who made us welcome providing us with table and chair, to Dolly for delighting the children with her clever glitter tattoos.

Sir Mike Penning MP support New Hospital CampaignSir Mike Penning, Member of Parliament for Hemel Hempstead, met with members of the Dacorum Hospital Action Group and the New Hospital Campaign to give his support for their legal battle with the West Herts Hospitals NHS Trust.

Following their successful day in Marlowes on Saturday, Sir Mike presented a cheque for another £500 towards the campaign.

Campaigners are raising money to fund a judicial review of the Trust’s decision to exclude the new hospital on a new site option as one of the multiple options to be considered.

Sir Mike said: “I absolutely support this legal challenge. The Trust was asked to provide a number of options and specifically excluded the new site option despite it being widely supported in the community and proven to be the best option by the New Hospital Campaign.”

I would urgently encourage local people to get behind this campaign and give the hospital campaigners full support.

New Hospital Campaign Fund Raising - 2019-10-12

Part of the team in Hemel Hempstead town centre this 'damp' October day. With a daunting task ahead of them, New Hospital Campaign volunteers braved the British October weather, asking for residents' support to raise the £20,000 required to launch the now approved judicial review.

Councillor Jan Maddern explains; "Weather-wise it's been an awful day but so many Hemel Hempstead residents have been so supportive and generous, that I could have sworn I saw the sun!"

New Hospital Campaign support from young people across DacorumPictured above with five young people, Jan said that it was very reassuring how people from all age groups and backgrounds were keen to donate to our cause. Look at those smiley happy people!

With Jan accompanied by Councillor Alexander Bhinder (behind the camera most of the time) and councillors like John Birnie (pictured left) turning up specifically to donate, there was an obvious, well, 'councillor' presence during the course of the day. Is that a cheque you're writing, John?!?!? Nash Mills Parish Councillor Alan Briggs, explains that if we all donated just one pound, we'd reach our target in no time.

At the end of the day, the group took their collections into the Metro Bank to change heavy coins into notes. Counting up while they were there, the final figure raised on the day was found to be a staggering £588. On behalf of the New Hospital Campaign, Edie would like to give a big and warm THANK YOU to everyone who donated today.

"We weren't too sure what to expect , especially with the weather but the results say it all. I'm therefore pleased to announce that today's fund raising effort will be the first of several over the next few months." explains Edie.

Ron Glatter said "People took leaflets and it was quite apparent later on in the day that many who didn't have any change on them at the time, donated on our crowd funding site, when they got home."

The total amount raised so far (12th October 2019) is £5,740 which is means that we now have more than a quarter of our £20,000 target.




New Hospital Campaign win application for judicial review 2019
Not quite time for celebration but pleased that application was successful, from left to right; Sarah Cottingham, Bob Scott, Ron Glatter and Edith Glatter.

The NHC’s legal challenge to the Herts Valleys Clinical Commissioning Group (HVCCG) to consider a new A+E hospital on a clear central site in west Hertfordshire has reached a major milestone.  This week a High Court judge approved the NHC’s application for judicial review, so it can now go forward for a full hearing.  It means there is a case to answer.

We are appealing to local residents, businesses and other organisations to support the campaign to help fund the legal case.  A low costs cap has been agreed by the court because it is judged to be a matter of public interest and we have a very favourable arrangement in place with our legal team.  We still require to meet our target of £20,000 of which supporters have so far generously donated around a quarter.  Donations can be made, anonymously if you wish, via our crowdfunding site here, or direct to our dedicated bank account:

NAME:DHAG-New Hospital Campaign
SORT CODE:30-80-49

The NHC, which is a non-political group, claims the new hospital option was dismissed as unaffordable without properly considering the evidence or holding a full public consultation as HVCCG and the West Herts Hospitals Trust (WHHT) were required to do.  It also asserts that the health bodies decided on their preferred option without holding the required public consultation.

Their plan involves renewing less than half of the dilapidated buildings and infrastructure at Watford leaving much of the rest classified as not fit for purpose.  Very little investment would be made at St. Albans, and Hemel Hempstead would be reduced to a single block for medical support enabling the rest of the estate to be sold off for housing development.

Other hospital redevelopment schemes for which similar funding has also recently been promised, such as Princess Alexandra in Harlow and St. Helier Hospital in Surrey are including new hospital options in public consultation processes.

The hospital in Vicarage Road Watford is in a dire state with much of the estate at end of life.  There is major population growth projected including one of only five ‘garden towns’ in the whole country in the area around Hemel Hempstead and St. Albans.

Edie Glatter of DHAGEdie Glatter of the NHC said “We effectively have a once and for all opportunity to secure the new state-of-the-art accessible hospital that we so desperately need.  The alternative would mean that we will leave a legacy of poor hospital healthcare facilities for years to come.

The decision to keep the dysfunctional Watford Hospital estate will not be reversed in the foreseeable future if the best part of £400 million is spent on it this time round.  Please make a donation and support our legal challenge”.


Hospital campaigners are shocked that Boris Johnson has come out in favour of the plans to spend almost £400 million on refurbishing Watford General Hospital.

The Prime Minister toured the hospital on Monday 7th October 2019, and announced that he was backing the Trust’s plans to, in their words, ‘maximise investment in Watford."

"He has clearly been briefed by the Trust, and by the Watford MP Richard Harrington, who he describes as an old friend." said Edie Glatter of the New Hospital Campaign.

Edie continues, "Why hasn’t he spoken to the other MPs whose constituencies come under the Trust? I’m sure Mike Penning would be happy to talk to him, and his views would be entirely different to Richard Harrington’s.

 It is shameful that, once again, pouring money into the decrepit and dysfunctional buildings at Watford is offered as the only solution."

Mr Johnson said the investment in Watford would result in "world class facilities". But work by building consultant Bob Scott has clearly demonstrated that even with the extra £50 million now being pledged to the Trust, the plans that have been drawn up by the Trust for Watford are not workable, and will cost far more than the amount allocated. The hospital facilities are, and will remain, a very long way from ‘world class.

"It seems the Prime Minister has only listened to one side: he has not had the chance to take note of the massive opposition to the Watford scheme across the rest of the Trust area."

"There needs to be fresh thinking, public consultation, and a new hospital on a central, accessible site needs to go back on the table." Edie said.

Surely the Prime Minister wouldn’t want to condemn the people of West Herts to sub-standard, inaccessible hospital provision for generations to come while at the same time approving the plans of the Princess Alexandra Hospital Trust in Harlow to use their funding to build a brand new state-of-the-art hospital, and to consult fully with local residents about it?

"NHS England has made it clear, in a document issued last year, that where large capital sums are involved, public consultation must take place, and that is what they are doing in Harlow." Edie said.

"The number of patients in the Harlow Trust is less than in our Trust, and they do not face the difficult journeys many of us have to make to get to our only A and E Hospitals.  Yet they have recognised the common sense solution: don’t pour good money after bad into old buildings that can never come up to modern standards. Start again, build something fit for purpose  that will be far better value for money, will cost far less to run, and will result in massively improved healthcare for the whole population. This is what should be happening in West Herts.

It is sad that the Prime Minister is unaware of the great opportunity to build a state-of-the-art hospital in an accessible location."