GP PROBLEMS IN DACORUM - PATIENTS TELL THEIR STORIES
Patients in Dacorum have been sharing their stories of problems accessing and using primary care services.
Dacorum Health Action Group asked users of the nextdoor social network for their views of GPs and other primary care services in the area. The results were very concerning.
Among the main difficulties encountered by Dacorum people are:
- It often takes weeks to get appointments, even for urgent and serious conditions
- Booking systems are very difficult to navigate
- Phone appointments sometimes don't allow proper diagnosis
- Online consultation platforms can't replace face-to-face consultations with a real doctor
- There are doubts about the effectiveness of the increasing numbers of practice staff who are not qualified doctors
The acute hospitals seem content to say to people who turn up at urgent care 'make an appointment with your GP'. They don't always realise how hard that can be.
We will be contacting the regional NHS supervisory body, the Integrated Care Board, asking what they can do to make the situation more bearable. It is clear that some practices are much better than others - they need to be able to spread their good practice to the ones in the slow lane.
A selection of the comments made on nextdoor is below:
WATFORD GENERAL MATERNITY - TRUST DIRECTOR SPEAKS OUT
West Herts Trust non-executive director Jonathan Rennison has publicly criticised the culture of Watford General's maternity unit. Speaking in a Trust Board meeting on Thursday, Jonathan also talked about the responsibility of senior management and the Board. Referring to the maternity unit, he said:
“There are a small number of people, but they are very vocal and they are in some senior positions and they drive some poor behaviours as well as a narrative that undermines [inaudible] culture and I think we just really need to be clear that that isn’t acceptable behaviour. There are professional standards for how you work with others, how you have professional respect, how you treat others and we have to be clear about that and start driving that change more ….
“It’s about how we start to empower staff to feel comfortable with that and that they know that we will have their back and that there won’t be any retribution for calling out bad behaviour because that’s where it falls down, it’s the bystander effect. People are afraid to step in and call it out because they see what has happened to others. So we have to be more vocal and we have to be setting that tone and that message around this (Trust Board) table as well, and saying it’s not acceptable because otherwise that change never happens. It has to be set from the top.
“So great work has been done and I have to say Mitra [Bakhtiari, Director of Midwifery and Gynaecology, who is leaving the Trust] has been an exemplar in terms of her behaviour and she does call it out and gets an awful lot of unpleasant backlash that we are not necessarily aware of around this table and it’s about saying that is not acceptable. Just to say thank you to Mitra again for the work she has done ...When she goes we need others to be stepping up and to be doing what Mitra has been doing so we don’t have that gap.”
A senior clinician responded by pointing to ongoing work to get the culture of Maternity better, including a number of recent events aimed at improving working relationships, notably a senior midwifery awayday and a consultant awayday. There are more programmes planned. In terms of improving the culture, he said, “We are on the right path”.
CAMPAIGNERS CALL ON POLITICIANS TO ACT ON DACORUM'S HEALTH PROBLEMS
Today the Dacorum Health Action Group (DHAG) calls on all elected local representatives to challenge the NHS to improve provision for the Borough's population.
In its first Newsletter, DHAG points to a number of issues where NHS bodies are failing to provide good service - or to plan adequately for the future.
We at DHAG believe that elected local and national representatives need to challenge unelected and unaccountable NHS bodies, such as the West Hertfordshire Teaching Hospitals Trust, to do much better for Hertfordshire's most populous Borough.
Headlines from the Newsletter include:
- The future health needs of the growing and ageing Dacorum population need to be independently assessed before any decision is taken on the location of NHS services in the Borough;
- The costly, flawed plans for redeveloping Watford Hospital are seriously threatened by the poor financial situation at the West Hertfordshire Trust. Better and cheaper alternatives on clear new sites must be explored urgently.
The link to the Newsletter is Newsletter 1
CARE GAP BETWEEN WATFORD AND DACORUM SET TO GROW AS EMERGENCY DEMAND SOARS
Demand for urgent and emergency care is likely to soar as the population ages, new NHS figures reveal.
Older people need NHS care much more than younger people, with people in their 70s for example having more 'consultant episodes' than any other age group.
But, in Dacorum's case, the NHS is planning to meet the demand for emergency and urgent care by forcing many more people to make the journey to Watford General - and will fail to provide adequately for care in Hemel Hempstead.
Dacorum Council will need to be wary of the NHS plans to sharply increase the Borough's care gap with Watford when considering the next step on a possible Health Campus or Hub for Hemel.
Stunning figures produced by the umbrella NHS body for Herts and West Essex, the ICB, project huge rises in numbers in the whole area's elderly age groups between 2018 and 2043:
- A rise of well over 70% in the number of over-85s, and
- A rise of over 40% in the number of over-65s
This ICB graph sums that up, with the top purple line showing projected numbers of over-85s and the yellow line showing over-65s.
And what is the West Herts Trust going to do to meet the rapid rise in demand? In the years between 2019 and 2036, they plan to provide for:
- A rise of 30% in emergency department activity at Watford General, from just over 107,000 to nearly 140,000 cases a year
- A rise of just over 6% in cases at Hemel urgent treatment centre, from about 40,000 to 42,600 a year, well below what is needed in light of Dacorum's ageing and growing population
The whole point of urgent treatment centres is to divert patients away from accident and emergency departments if they are not in a very serious condition. The Trust seem happy to ignore that sensible policy, in order to ensure that Watford General gets the bulk of development, whatever the demand from the Borough of Dacorum.
There will also be a 20,000 rise in routine appointments at Watford General, against a 7,000 rise in Hemel Hempstead.
THE PLANS UNDERLINE ONCE MORE THE BLATANT BIAS OF THE 'LOCAL' NHS TRUST IN FAVOUR OF WATFORD GENERAL AND AGAINST ADEQUATE DEVELOPMENT FOR DACORUM.
UNLESS THEY ARE STOPPED, THE NHS WILL MAKE DACORUM PEOPLE MORE RELIANT ON THE INACCESSIBLE AND SHAMBOLIC WATFORD GENERAL.
URGENT CARE LONG WAITS SHOW HEMEL HEALTH PLANS ARE INADEQUATE
A local health group today attacked plans for a new health building for Hemel Hempstead to replace the town's existing Hospital as 'inadequate' and showing 'a disappointing lack of ambition'.
New statistics reveal that patients have to wait an average of nearly two-and-a-half hours to be seen at the current Hemel Hospital's urgent treatment centre (UTC). That is above the national target for wait times in such centres, and half an hour longer than the national average. The pressure on the UTC is unrelenting for long periods.
The Dacorum Health Action Group (DHAG) warned against plans which would see demolition of the current Hospital without an adequate replacement. Dacorum Council and the NHS are working on proposals to move services from the Hemel Hospital to a new purpose-built Health Campus on the constrained Market Square site in Marlowes, Hemel's main street. Current plans are for a small urgent treatment centre in the new building, which would apparently just mirror the current Hemel UTC, with little capacity to expand to serve the Borough's growing and ageing population.
Philip Aylett, Chair of DHAG, criticised the plans for failing to take account of changes in demand for health services:
'The current plans for a new Health Campus completely fail to reflect the future needs of Dacorum. It would be very unwise to demolish the current Hospital and replace it with cramped facilities that would soon be overwhelmed by our growing and ageing population. The last thing we want is a glorified GP surgery.'
Dr Aylett said the current planning process was exactly the wrong way around:
'The need for regeneration in Hemel is obvious, and new buildings can certainly help to revive the town. But in rushing to redevelop, the plans put the cart before the horse. The priority should be first to assess future health needs for our growing Borough, then to decide on the best location. Instead, the Council seems prepared to accept the inadequate offer made by the West Herts Hospitals Trust, which has always favoured Watford General and apparently sees Hemel Hospital as something of an embarrassment.
'At the moment the Council is showing a disappointing lack of ambition for our health services. Hemel Hospital has some sound buildings despite years of neglect by the Trust. The UTC is too small and busy and needs to be expanded. We also need many more routine medical appointments at Hemel, so fewer Dacorum people have to make the journey to the building site that is Watford General.
'The Council should stand up to the NHS and demand the services the Borough needs for the future'
WATFORD GENERAL SLIPS IN A AND E TABLE
Watford General's Accident and Emergency rating worsened slightly last month as the key four-hour wait stats deteriorated - and ambulance turnround times lengthened.
But Lister Hospital in Stevenage did even worse on A and E as both Hertfordshire acute hospitals struggled to meet their targets.
At Watford General, only 43.8% of the most urgent (Type One) cases were admitted, transferred or discharged within four hours in November. The official target is to achieve a 95% figure. The average last month in England was 55.4%, so Watford is well below average.
That means that West Herts A and E comes about 109th out of 122 in England on that four-hour measure, a bit lower than last month. But the Lister did even worse, with just 41.1% of the Type One cases within the four hours. And below the Hertfordshire strugglers come a number of desperate cases, with Hillingdon dealing with just 29.6% of Type Ones within four hours.
Ambulance handover times at Watford also got worse in November, with 86.4% of handovers taking over 15 minutes, against 79% in October.
Overall, not a good picture - with three local trusts at or near the bottom of the four-hour table on a regular basis.
Yet Homerton Hospital in Hackney, dealing with some of the poorest areas in the country, manages to deal with 81.7% of Type One cases within four hours. What is wrong with our little group of trusts that they fail to match a hospital which is facing so many challenges? Maybe our managers should visit Homerton - they might learn a thing or two.
DACORUM COUNCIL MUST BE MORE AMBITIOUS WITH HEALTH PLANS
Dacorum Council should press the NHS much harder for improvements to health and hospital services in the Borough, according to Dacorum Health Action Group (DHAG).
Current plans for a Health Campus in the middle of Hemel Hempstead would not give the town or the Borough what they need.
DHAG also pointed to the many advantages of the existing Hemel Hempstead Hospital site, which has some buildings in reasonable condition and offers space for 'clean' beds during a pandemic. The underlying question was - Why Abandon Hemel Hospital?
DHAG Chair Philip Aylett told a 30 November meeting of the Council's Health in Dacorum Committee that plans to replace Hemel Hospital with a Health Campus "appear to fall short of what is required." He continued that the proposed building - on the Market Square on the Marlowes - only looked big enough to accommodate " the limited services planned for Hemel by the West Herts Hospitals Trust."
Dr Aylett said the Trust plan for urgent care at Hemel - projecting a tiny 6% rise in cases over 17 years - "underestimates the likely future demands of Dacorum's ageing and growing population". By contrast, Watford General would see a huge 30% rise in A and E cases and big increases in planned appointments. Dr Aylett said this "continuation of the Trust’s long-standing policy of levelling down means many more miserable, congested journeys to Watford General."
Dr Aylett urged the Council to negotiate with the NHS "to try to secure, for Hemel Hempstead, substantial increases in the range and volume of services beyond those planned by the Trust."
Dr Aylett's full statement to the Health in Dacorum Committee is here:
Health in Dacorum speaking note Final
TELL THE COUNCIL WE NEED BETTER HOSPITAL SERVICES IN HEMEL
There's a crucial chance for everyone who cares about healthcare in Hemel and Dacorum to make the case for BETTER HOSPITAL SERVICES.
With growing controversy over plans to close Hemel Hempstead Hospital and replace it with a Health Campus in Market Square, Dacorum Council are consulting the public over the Borough's Local Plan.
Here's the link to the consultation page:
https://letstalk.dacorum.gov.uk/hub-page/localplan2023
THE FINAL DATE FOR RESPONSES IS 11 DECEMBER.
PLEASE TAKE THE OPPORTUNITY TO PUT THE CASE FOR MORE COMPREHENSIVE HOSPITAL SERVICES IN HEMEL. WE NEED ANSWERS AS SOON AS POSSIBLE TO KEY QUESTIONS SUCH AS:
- WHAT WILL THE HEALTH CAMPUS OFFER TO PATIENTS ?
- WILL THE HEALTH CAMPUS JUST MATCH THE LIMITED SERVICES NOW OFFERED AT HEMEL HOSPITAL, OR
- WILL IT HOUSE BETTER AND MORE COMPREHENSIVE SERVICES AND SOCIAL CARE?
- IS IT WORTH PUTTING UP AN EXPENSIVE NEW BUILDING IF THE SERVICES ARE NO BETTER?
THE COUNCIL ARE PLANNING THOUSANDS MORE FLATS AND HOUSES FOR DACORUM. WE NEED HEALTH SERVICES TO MATCH.
ANGER OVER FUTURE OF HEMEL HEMPSTEAD HOSPITAL
Local social media is full of anger over reports that Hemel Hempstead Hospital - or what is left of it after years of w West Herts Trust neglect - is to close. Just one example from scores of complaints on the Next Door newsfeed:
Who else disagrees with our Hemel Hospital closing down for good. It's a disgusting idea. I understand that there's not much available at Hemel at the moment but it's there. Not everyone has transport and the public transport is not the greatest. It seems they want young families here but no Hospital.
It looks very much as if Hemel Hospital IS slated for closure, but the full story is a bit more complicated.
The Council hope to build a 'Health Campus' on the site of the Market Square in the Marlowes. This would be a substantial building which MIGHT house social care, primary care and other bodies as well as the services currently provided by the Hospital., with some small tweaks. It would be a sort of replacement for the Hospital.
It might help with regeneration of the town.
But ...
If that is all, it's unlikely to add much healthcare value. There's little point in moving just the limited current NHS services from Hemel Hospital over to the Market Square.
What we need to press for is BETTER AND MORE COMPREHENSIVE health and hospital services for the growing and ageing population of Hemel and Dacorum. We will need those as Watford General deteriorates and undergoes massive disruption as the Trust try to build their £1.2 bn tower block hospital there.
Or even better, we should have a new hospital on a new site.
TRUST'S £61 MILLION PLAN FOR HEMEL HOSPITAL LOOKS DOOMED AS WATFORD GENERAL SOAKS UP THE CASH
A £61 million investment in hospital services promised to the people of Hemel Hempstead by the West Herts Hospitals Trust looks increasingly unlikely to happen.
The demands of building the £1.1 bn plus hospital on the difficult and expensive Watford General site are draining money away amid a growing cash crisis for the Trust.
Just 18 months ago, in May 2022, the Trust agreed and publicised a plan which would see Hemel Hempstead Hospital developed as THE centre for planned medical care in West Herts, with a wide range of services including rapid diagnostic tests.
It was supposed to be a central part of a 'three site solution' for hospital care, with Dacorum people benefitting in many ways, both clinically and economically.
But nothing concrete has happened. The promised money has dried up.
- There has been no business case for development at Hemel - a crucial omission
- Dacorum Council talk about new health facilities in the heart of Hemel, but there's no clarity about a site or funding
- Some backlog maintenance at Hemel continues to be neglected. as the buildings deteriorate further
The Trust has not delivered for Dacorum - it never does.
The Trust is likely to run a deficit of £22m this year, and it will have to use some of the money originally earmarked for building and new equipment to fund day-to-day work. That desperate policy has been savagely attacked by the Government's spending watchdog as short-sighted.
AS EVER, THE TRUST'S PRIORITY IS TO POUR MONEY INTO WATFORD. THAT DISAPPEARING £61 MILLION WOULD HAVE GIVEN HEMEL A MUCH-NEEDED BOOST AND ENSURED ACCESSIBLE CARE FOR MANY THOUSANDS.
THE TRUST HAVE A LOT OF EXPLAINING TO DO.